High Volume Delays Update

Important Order & Delivery Update — 26 September to 7th October

Dear Customers,

We would like to provide an important update regarding orders placed between 26 September and 7 October.

Due to exceptionally high demand ahead of the upcoming Vaping Products Duty changes, we are currently processing a significantly higher volume of orders than usual. This increased demand is also placing additional pressure on courier collection and delivery networks.

Our warehouse and fulfilment teams are working through orders as quickly as possible, with additional resources in place to minimise disruption. However, some orders placed between 26 September and 7 October may take an additional 2-3 working days to be delivered beyond the usual estimated timeframe.

If your order falls within this period, we kindly ask that you allow the additional 2–3 working days before contacting Customer Services regarding the status of your delivery. Tracking information will be provided or updated as soon as your parcel progresses through the courier network.

Please be assured that your order has not been forgotten. Our teams are actively processing the increased volume, and contacting Customer Services will not accelerate an order that is already within the fulfilment queue.

We sincerely apologise for any inconvenience and greatly appreciate your patience and understanding during this exceptionally busy period.

Thank you for choosing UK Vape World.

UK Vape World